Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Saint Joseph (MO); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate in a vibrant retail environment where you'll engage with customers, showcase innovative solutions, and exceed sales targets. With a competitive salary and comprehensive benefits, T-Mobile offers a supportive workplace committed to your growth and success.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock plans

Paid time off

Parental leave

Tuition assistance

Disability insurance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Must be at least 18 years old and legally authorized to work in the US.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use solution-based selling techniques to demonstrate product value.
• Provide exceptional service and build customer relationships.

Skills

Customer satisfaction

Team building

Retail sales

Confidence in fast-paced sales environment

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

We are excited to offer a limited-time $1,000 sign-on bonus, payable after 90 days of active employment.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer ready. Continue learning and improving skills. Partner with nearby stores to onboard customers properly. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys, lock/secure kiosk and assets, and report lost keys or assets.
4. Be customer obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, reach out proactively to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with existing and new customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
6. Education: High School Diploma/GED (Required)
7. Work Experience: 6 months of customer service and/or sales experience, retail environment preferred (Required)
8. Knowledge, Skills, and Abilities: Customer satisfaction, team building, retail sales, confidence in fast-paced sales environment (Required)
9. Licenses and Certifications: At least 18 years old, legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50
Within 90 days, eligible for incentive pay. Promotion to Mobile Expert with an annual incentive target of $18,000. Guaranteed minimum earnings of $20/hour including incentives. Eligible for stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.