Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Richmond (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk, delivering energy, passion, and expertise to every customer interaction in a high-traffic setting. You educate, demonstrate, and recommend solutions to help customers stay connected to what matters most.

The role emphasizes outstanding customer service, relationship-building, and proactive sales activities within a dynamic environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers in a high-traffic retail setting, educate on products, and showcase member benefits.
• Complete training on store-in-store processes, products, and systems to deliver great customer experiences.
• Proactively attract customers, follow up, collect referrals, and build relationships to drive sales.

Skills

Coaching

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day.

That's where you come in.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills

• Coaching (Required)
• Leadership (Required)
• Sales Techniques (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Product Knowledge (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Consultative Selling (Required)
• Customer Needs Identification (Required)