Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Job summary

T-Mobile in Omaha is seeking a Store-in-Store Mobile Associate to greet customers, educate them on products, and help them stay connected in a fast-paced warehouse/club kiosk setting. You will learn the store experience, demonstrate solutions, and build rapport with customers while contributing to sales activity.

A high school diploma and at least 6 months in customer service or retail are preferred. This role emphasizes friendly service, effective communication, and teamwork to deliver

Qualifications

• Requires minimum 6 months of customer service or sales experience in a retail environment.
• Strong communication and interpersonal skills.
• Ability to educate customers and demonstrate product value.

Responsibilities

• Engage with customers in a high-traffic retail environment, educating and showcasing solutions.
• Complete training on the store-in-store experience, products, processes, and systems.

Skills

Customer service

Sales

Communication

Retail environment

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences - both for our people and for our customers. Your mission: bring your full self to work each day.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills