Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Nampa (ID); On-site; USD 21,000 - 26,000; Full time

Job summary

T-Mobile in Nampa, ID is seeking a Store-in-Store Mobile Associate to greet customers, demonstrate devices, and guide them to the right solutions inside a warehouse/club kiosk setting.

You’ll thrive in a fast-paced environment, learn new products quickly, and deliver outstanding experiences while helping customers stay connected.

This role emphasizes energy, passion, and a customer-first mindset as you support sales activity and customer education.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment to educate and upsell.
• Complete training on store-in-store processes, products, and systems.
• Build rapport, follow up with customers, and drive sales in location.

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences - both for our people and for our customers. Your mission: bring your full self to work each day.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills