Mobile Associate, Store in Store - Retail Sales

T-MOBILE USA, Inc.; Moore (OK); On-site; Full time

Job summary

Join a leading company as a Mobile Associate, where you'll engage customers and promote T-Mobile's products in a fast-paced retail environment. With a focus on customer satisfaction, you'll build relationships and exceed sales targets while enjoying comprehensive benefits and opportunities for growth.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Tuition assistance

Qualifications

• Minimum 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Build relationships and manage processes to drive sales.
• Complete training on products and store operations.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is essential for success. They serve as ambassadors, creating energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and adapt to evolving technology, customer needs, and retail experiences. Mobile Associates excel at building relationships through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They aim to exceed performance targets by doing it the right way—through sales excellence, exceptional customer experiences, and meeting quality metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate solutions, helping customers understand how to self-serve and utilize the T-Mobile app, thereby deepening relationships and ensuring satisfaction.
3. Complete training on in-store experience, new skills, products, processes, and system knowledge. Review results, promotions, and updates on the Hub to stay customer-ready. Participate in store operations, including opening/closing procedures, securing assets, and reporting issues.
4. Be customer-obsessed—connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, and manage processes like Be Back to drive sales and build relationships. Perform price overrides for specific offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• Minimum 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction: Passionate advocate, able to connect and have fun with customers, balancing experience and performance (Required)
• Team building: Willingness to learn and share best practices with peers and leaders (Required)
• Retail sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated or safety sensitive

Compensation

Hourly base pay: $17.50. During the first 90 days, training and incentive pay apply. Post-training, promotion to Mobile Expert offers an annual incentive target of $18,000. All employees are guaranteed at least $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits

Comprehensive benefits include medical, dental, vision, FSA, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to an inclusive, discrimination-free workplace. For accommodations, contact [e-mail] or call 1-844-873-9500.