Mobile Associate - Store-in-Store - Retail Sales

T-Mobile; Oklahoma City (OK); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to engage customers at partner locations, providing exceptional service and driving sales. Candidates should have a passion for customer satisfaction and effective communication skills. This role offers a starting pay of $17.50/hour, with potential for promotion and additional benefits.

Benefits

Medical

Dental

Vision

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Discounts on Mobile Services

Qualifications

• At least 6 months of customer service and/or sales experience, preferably in retail.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Build rapport and trust with customers to drive sales.

Skills

Customer Satisfaction

Effective Communication

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions. Mobile Associates exceed their performance targets by providing exceptional customer experiences and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of products and services through solution-based selling.
3. Complete training on store experience, new skills, products, processes, and systems. Continuously improve skills to enhance customer experience. Support store operations, including opening/closing procedures and securing assets.
4. Build rapport and trust with customers, provide exceptional service, and proactively reach out to potential customers to drive sales. Follow up, capture referrals, and manage customer relationships.
5. Collaborate with nearby store teams to support customer account setup, device support, and servicing.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in retail (Required)
• Passion for customer satisfaction and effective communication skills (Required)
• Desire to be part of a dynamic store team and succeed in a fast-paced sales environment (Required)

Additional Requirements

• Legally authorized to work in the United States
• At least 18 years old

Compensation and Benefits

Starting hourly pay is $17.50 plus $5.00 training pay during the first 90 days. Afterward, promotion to Mobile Expert is possible with an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, tuition assistance, and discounts on mobile services and internet. More details are available at www.t-mobilebenefits.com.

Additional Information

This role does not require travel or DOT regulation. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. To request accommodations, contact [e-mail] or call 1-844-873-9500.