Mobile Associate, Store in Store - Retail Sales

T-Mobile; Huntsville (AL); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. This role involves building relationships, providing exceptional customer service, and achieving sales targets. Candidates should have a high school diploma and customer service experience. Join T-Mobile to be part of a dynamic team dedicated to customer satisfaction and continuous growth.

Benefits

Medical, dental, vision insurance

401(k)

Paid time off

Tuition assistance

Employee stock purchase plan

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use solution-based selling techniques to demonstrate T-Mobile products.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously adapt to evolving technology, customer needs, and the retail experience. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates to stay customer-ready. Continuously learn to improve skills, partner with nearby store locations for onboarding, and perform store operations including opening, closing, and securing assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, follow up with customers, capture referrals, and manage processes like Be Back. Perform price overrides for specialty offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction: passionate advocate, effective at balancing experience and goals (Required)
• Team building: willingness to collaborate, learn, and share best practices (Required)
• Retail sales: competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Pay

Hourly base pay is $17.50. During the first 90 days, training and incentive pay apply. After training, promotion to Mobile Expert offers an annual incentive target of $18,000. All employees are guaranteed at least $20/hour including incentives. Additionally, every employee is eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, back-up care, tuition assistance, coaching, disability, and voluntary insurance options. Eligible employees also receive discounts on mobile and home internet, pet insurance, and transit programs. Learn more at www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development. Join us in living our values and investing in your career — you’re unstoppable!

EEO Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, or any protected characteristic. For accommodations, contact [e-mail] or call 1-844-873-9500.