Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Decatur (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in telecommunications seeks Mobile Associates to enhance customer engagement in retail environments. Candidates should possess a high school diploma and at least 6 months of customer service or sales experience. The role involves building customer relationships, showcasing products, and meeting sales targets, ensuring a vibrant retail experience.

Benefits

Medical, dental, and vision insurance

401(k) and stock grants

Paid time off and holidays

Tuition assistance

Discounts on mobile services and internet

Qualifications

• At least 6 months of customer service and/or sales experience, retail experience preferred.
• Passionate customer advocate capable of balancing experience and performance goals.
• Willingness to work with peers and store leaders, sharing best practices.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Use solution-based selling techniques to demonstrate T-Mobile products.
• Provide exceptional service, follow up with customers, and manage referrals.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and product knowledge to educate customers and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions to help customers understand how to self-serve via the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and systems. Review personal results, current promotions, and updates on the Hub to stay customer ready. Partner with nearby store locations for customer onboarding, perform skills practicing, knowledge sharing, and store operations including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
4. Be customer obsessed by connecting on a personal level, building rapport, trust, and loyalty. Provide exceptional service, follow up with customers, manage referrals, and perform price overrides for specialty offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate capable of balancing experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, sharing best practices (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive Position: No

Hourly Pay: $17.50/hour plus $5.00/hour training pay during the first 90 days. After training, promotion to Mobile Expert includes eligibility for an annual incentive of up to $18,000/year. All employees are guaranteed a minimum of $20/hour including incentives and are eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family support, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and foster a culture of continuous development. Join us and be unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.