Mobile Associate, Store in Store - Retail Sales

T-Mobile; Chillicothe (OH); On-site; Full time

Job summary

T-Mobile seeks Mobile Associates to enhance customer engagement and drive sales in a retail environment. Candidates should have a high school diploma and experience in customer service or sales. This role offers competitive pay, including training incentives and annual stock grants, with opportunities for career growth in a diverse and inclusive workplace.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Discounts on mobile and internet services

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• At least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Proactively engage with customers in a busy retail environment.
• Leverage digital tools to identify customer needs and demonstrate product value.
• Support store operations and build rapport with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU!

Our Total Rewards Package ensures that employees receive a competitive base salary and compensation, along with multiple wealth-building opportunities such as annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in high-traffic environments, continuously evolving with technology innovations, customer needs, and the retail experience. They excel at building relationships through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by doing things the right way—selling effectively, providing exceptional customer experiences, and meeting quality metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with a broad range of customers in a busy retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
2. Solution Selling: Leverage digital self-serve tools, identify customer needs, and demonstrate the value of our products and services, including onboarding solutions and the T-Mobile app.
3. Training & Knowledge: Complete training on store experience, products, and systems. Continuously update knowledge through resources like the Hub to ensure readiness. Support store operations, including opening, closing, and securing assets.
4. Customer Service: Build rapport and trust with customers, proactively follow up, manage referrals, and perform price overrides for special offers.
5. Relationship Building: Collaborate with nearby teams and leadership to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, able to connect authentically with customers, balancing experience and performance.
• Team Building: Willing to collaborate, learn, and share best practices within the team.
• Retail Sales: Competitive drive, confidence, and ability to succeed in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50/hr + $5.00/hr training pay. During the first 90 days, training pay applies. After promotion, eligible for annual incentives of approximately $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For more information, visit www.t-mobilebenefits.com.

Growth & Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.