Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Ankeny (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring in-store Mobile Associates to engage customers in a fast-paced retail environment. You will use digital tools and solution selling to introduce wireless and app-based solutions, while delivering top-notch service.

During training you will earn hourly pay with training incentives, then advance to Mobile Expert with access to an annual incentive target. The role emphasizes customer-first selling and ongoing collaboration with store teams.

Qualifications

• High School Diploma or GED required; six months in customer service or sales preferred.
• Retail experience is advantageous for quick onboarding and customer interactions.

Responsibilities

• Engage with customers in a high-traffic retail setting using digital tools and solution selling.
• Utilize self-serve tools and recommend wireless/app solutions to deepen relationships.
• Complete training on in-store processes, maintain knowledge of systems, participate in store operations.
• Demonstrate customer obsession, build rapport, capture referrals, and support pricing overrides when needed.
• Collaborate with leadership to support the customer experience from setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Engagement

Relationship Building

Sales Techniques

Product Knowledge

Leadership

Customer Service

Education

High School Diploma or GED

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive base salary and compensation, featuring annual stock grants, an employee stock purchase plan, a 401(k), and free, year‑round money coaching. This package is designed to support our team’s wealth building and overall well‑being.

Job Responsibilities

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools, effective communication, education, and showcasing T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, employing solution‑based selling to recommend wireless and app‑centric solutions that deepen relationships and ensure satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; maintain knowledge of systems and reference resources; review personal results, current promotions, and Hub updates to remain customer‑ready. Participate in store operations, opening and closing procedures, and asset management.
• Demonstrate customer obsession by engaging personally, building rapport, trust, and loyalty with every interaction. Exceed sales activity by reaching out to potential customers, following up, capturing referrals, managing back‑back processes, and performing price overrides for specialty offers.
• Collaborate with nearby leadership and teams to support the customer experience from account set‑up through device support and account servicing.

Education and Work Experience

• High School Diploma or GED (Required)
• Six months of customer service and/or sales experience; retail environment preferred (Preferred)

Knowledge, Skills, and Abilities

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and hourly training pay. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full‑time status. All employees are guaranteed at least $20 per hour, including base pay and incentives.

Benefits

Full and part‑time employees enjoy medical, dental, and vision insurance; a flexible spending account; 401(k); employee and stock purchase plan; paid time off and paid holidays (up to 4 weeks for full‑time and 2.5 weeks for part‑time); paid parental leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D and accident coverage; voluntary life, disability, and long‑term care insurance; mobile service, home internet discounts; pet insurance; and commuter and transit programs. Eligible employees may also receive an annual stock grant.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other protected characteristic. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our business and will not be tolerated.

Accommodation Requests

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact [e-mail] or call 1‑844‑873‑9500. This channel is not for applying for or inquiring about a position; we cannot respond to non‑accommodation related requests.