Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Washington (Washington County); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid parental and family leave

Tuition assistance

Stock options

Paid time off

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. This role includes actively showcasing T-Mobile solutions, maintaining customer relationships, and participating in ongoing training programs. Associates will leverage digital tools to educate customers and help them navigate T-Mobile offerings.

With a focus on sales, customer satisfaction, and relationship building, candidates should have strong communication skills and a passion for assisting customers. Full benefits and competitive pay structure are offered.

Qualifications

• High School Diploma/GED required.
• Experience in a retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Engage with customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions.
• Complete training on the T-Mobile in-store experience.
• Partner with nearby stores to onboard customers.
• Maintain a customer-obsessed mindset.
• Build relationships with nearby leadership and teams.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services and are skilled at building and deepening relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services, recommending wireless solutions and helping customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer‑ready at all times, continuously learn and improve skills to provide the best possible experience for customers.
• Partner with nearby store locations to properly onboard customers, practicing skills, sharing knowledge, and performing store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to management.
• Maintain a customer‑obsessed mindset: passion, friendliness, and engagement with customers, building rapport, trust, and loyalty with every interaction. Exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, build new and existing customer relationships, and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for a Annual Stock Grant.

Benefits

Full and part‑time employees have access to the same benefits when eligible. We cover all the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity Employment

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation for Disability

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.