Mobile Associate, Store-in-Store, Bilingual

T-Mobile; San Jose (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Mobile Associate, where you will engage customers, showcase T-Mobile solutions, and provide exceptional service in a dynamic retail environment. You will receive training and opportunities for growth, including a competitive base salary and benefits.

Benefits

Medical, dental, vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Discounts on mobile and internet services

Qualifications

• Minimum 6 months of customer service and/or sales experience, preferably in retail.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Deliver exceptional customer service by building rapport and trust.
• Assist with onboarding customers and perform store operations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and comprehensive compensation package — this is Total Rewards. Employees benefit from wealth-building opportunities such as our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are a vital part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. Active customer engagement is essential for success. They serve as ambassadors who generate energy and excitement around our products and services. They are passionate about the connected world and excel in high-traffic environments where technology, customer needs, and the retail experience are constantly evolving. Mobile Associates build and deepen customer relationships through meaningful interactions, identifying needs, educating, demonstrating, and recommending solutions. They aim to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, utilizing digital tools, effective communication, and product demonstrations to showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate the value of our products and services, including onboarding and app utilization.
3. Complete training on in-store experience, products, systems, and procedures. Stay updated on promotions and store resources to ensure readiness. Assist with onboarding customers and perform store operations, including opening and closing procedures, securely managing kiosk assets, and reporting issues.
4. Deliver exceptional customer service by connecting on a personal level, building rapport, trust, and loyalty. Follow up with customers, manage referrals, and support sales activities, including price overrides for special offers.
5. Build relationships with nearby leadership and teams to support customer account setup, device support, and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals. (Required)
• Team Building: Willing to collaborate with peers and leaders, sharing best practices. (Required)
• Retail Sales: Driven and confident to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Base Pay: $20.00

During the first 90 days, associates receive training and are eligible for incentive pay. Post-training, they can promote to Mobile Expert, with an annual incentive target of $18,000, performance-dependent. All employees are guaranteed a minimum of $20/hour including incentives, and are eligible for an Annual Stock Grant.

Our benefits reflect our commitment to One Team, Together! We offer medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and internet services. Learn more at www.t-mobilebenefits.com.

We support your growth! Join us to live our values, invest in your career, and be unstoppable.

T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.