TMX Finance Family of Companies

Saludos Hispanos; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a District Director of Operations to lead their Store Operations team. This role focuses on providing alternative lending solutions while ensuring exceptional customer service and team motivation. You will develop sales strategies, monitor performance, and mentor team members to achieve company goals. With comprehensive training and a commitment to professional growth, this position offers a dynamic environment where your leadership can drive success. Join a company that values innovation and community impact, and enjoy a diverse workplace with excellent benefits.

Benefits

Comprehensive training programs

Medical, dental, and vision coverage

401(k) plan with company match

Paid Time Off

Wellness programs and discounts

Flexible Spending Accounts

Life insurance and voluntary benefits

Qualifications

• 3+ years experience as District Director or higher.
• Management experience overseeing 8+ retail locations.

Responsibilities

• Develop and implement sales goals based on company KPIs.
• Monitor store performance and identify growth opportunities.
• Coach and mentor teams through regular store visits.

Skills

People Management

Financial Management

Organizational Skills

Time Management

Sales Strategy Development

Job description

District Director of Operations (Bilingual)

TMX Finance Family of Companies

Overview

Are you looking for a company whose mission is To Help People? That's the foundation of our business. We aim to create better opportunities for our customers, team members, and communities through excellent service, innovation, and memorable experiences.

Role Description: As a District Director of Operations (“DDO”), you will serve as an executive leader for our Store Operations team, which provides alternative lending solutions to customers who may not access or prefer not to use traditional credit options. You will set the example for exceptional customer service and motivate your teams to succeed. We will support your growth with top-tier training programs to advance your career.

Responsibilities:

1. Develop and implement sales goals based on company KPIs, and communicate action plans to store teams to enhance performance.
2. Monitor, analyze, and report on store performance, identifying opportunities for growth.
3. Create clear development and succession plans for team members.
4. Collaborate with recruiting to attract and hire top talent.
5. Drive marketing initiatives to increase brand awareness.
6. Ensure stores meet cleanliness and safety standards through inspections and collaborations with departments or vendors.
7. Protect company assets via detailed store audits.
8. Maintain compliance with company policies and legal regulations.
9. Support and promote company culture and initiatives.
10. Visit each store regularly to coach, train, and mentor teams.
11. Use personal vehicle for store visits within the district.
12. Adapt to a fast-paced environment and handle multiple tasks efficiently.
13. Communicate effectively with customers and team members at all levels.

Minimum Qualifications:

• At least three years' experience as a District Director or higher.
• Management experience overseeing at least eight retail locations with direct reports.
• Experience in mentoring and developing employees.
• Ability to travel daily within the district.
• Strong people management skills with a focus on accountability.
• Excellent organizational and time-management skills.
• Financial management experience, including P&L and budgeting.
• Physical ability to perform job duties, including moving within stores and operating controls.

Preferred Qualifications:

• Proven success in growing store locations.
• Strategic approach to increasing brand awareness.
• Bilingual in English and Spanish is a plus.

Benefits:

• Comprehensive training and development programs.
• Access to extensive e-learning resources.
• Paid on-the-job training and professional growth opportunities.
• Medical, dental, and vision coverage options.
• Wellness programs and discounts through TMX Perks.
• 401(k) plans with company match.
• Flexible Spending Accounts.
• Life insurance and voluntary benefits.
• Paid Time Off, accruing 12 days annually plus additional days based on tenure.
• Workweek is Monday to Friday, closed on Sundays.
• Inclusive and diverse work environment.