Mobile Associate, Store-in-Store, Bilingual

T-Mobile; Lakeland (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to energize customer engagement within retail partner locations. This role emphasizes building relationships, providing exceptional customer experiences, and thriving in fast-paced environments. With a competitive pay structure and comprehensive benefits, this position offers a unique opportunity for growth and development. Join a team that values your contributions and supports your professional journey, ensuring you are well-equipped to meet customer needs and exceed expectations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service or sales experience, preferably in retail.
• Passionate advocate for customer satisfaction and team collaboration.

Responsibilities

• Engage proactively with customers using digital tools to showcase solutions.
• Build rapport and trust, managing referrals and customer onboarding.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They focus on active customer engagement, creating energy and excitement around our products and services. These ambassadors thrive in high-traffic environments, building and deepening customer relationships through meaningful interactions, identifying needs, and recommending solutions. They excel at sales, providing exceptional customer experiences, and meeting quality metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during interactions, identify customer needs, and demonstrate product value through solution-based selling.
3. Complete training on store experience, products, systems, and processes; continually improve skills to enhance customer experience.
4. Build rapport and trust with customers, follow up, manage referrals, and perform price overrides when necessary.
5. Collaborate with nearby stores to support customer onboarding and store operations, including opening/closing procedures and security.
6. Maintain a customer-obsessed attitude, connecting on a personal level and exceeding expectations.
7. Support the customer journey from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, balancing experience and performance.
• Team Building: Willing to collaborate and share best practices.
• Retail Sales: Competitive and confident in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50, with potential incentives and promotion to Mobile Expert after training. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.