Mobile Associate, Store-in-Store, Bilingual

T-Mobile; Houma (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you'll be the face of the brand, engaging with customers and showcasing innovative solutions in a fast-paced environment. Your passion for technology and customer satisfaction will help you thrive as you build meaningful relationships and exceed performance targets. With a competitive salary and comprehensive benefits, this is an exciting opportunity to grow your career in a supportive and vibrant culture.

Benefits

Medical, dental, and vision insurance

401(k) plan

Annual stock grant

Paid time off

Tuition assistance

Childcare subsidy

Discounts on mobile services

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Passionate about customer satisfaction and effective communication.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional service and build rapport with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs, use solution-based selling techniques, and demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, and systems. Review personal results, current promotions, and updates on the Hub to stay Customer Ready. Continuously learn and improve skills. Partner with nearby store locations for customer onboarding. Perform store operations, including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
• Be customer-obsessed—passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, share best practices, and serve customers (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT Regulated, Safety Sensitive, or otherwise regulated.

Compensation and Benefits

Hourly base pay: $17.50. During the first 90 days, receive on-the-job training and be eligible for incentive pay. After training, promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives. All employees are eligible for an annual stock grant.

Our benefits include medical, dental, vision, flexible spending, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, disability, insurance options, and discounts on mobile services and home internet. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value shared drive. Applying to this role means investing in your career and living our values. We are an Equal Opportunity Employer committed to diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.