Mobile Associate, Store-in-Store

T-Mobile; Matthews (NC); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. These associates will be responsible for promoting products, providing exceptional customer service, and achieving sales targets. The role requires a passion for customer satisfaction and teamwork, with opportunities for growth and a competitive compensation package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• At least 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Educate customers on T-Mobile products and services.
• Perform store operations including opening/closing procedures.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building and deepening relationships with customers through meaningful interactions. They are passionate about educating, demonstrating, and recommending solutions to meet customer needs. Mobile Associates aim to exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates to stay customer-ready. Continuously learn and improve skills. Partner with nearby stores for customer onboarding. Perform store operations including opening/closing procedures, securing kiosks, and reporting lost keys or assets.
4. Be customer-obsessed—passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Have the ability to perform price overrides for specialty offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• At least 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, able to balance customer experience with performance goals (Required)
• Team Building: Willing to learn and share best practices with peers and store leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Benefits

Hourly Base Pay: $17.50

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Afterward, they can promote to Mobile Expert with an annual incentive target of $18,000, depending on performance. All employees are guaranteed to earn $20/hour including base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision insurance, 401(k), paid time off, holidays, parental leave, family building benefits, tuition assistance, disability and life insurance, and discounts on mobile services and internet. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development. Applying for this role means living our values and investing in your career. You are unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions are made without regard to age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected statuses. We are committed to a discrimination-free workplace. For accommodations, contact [e-mail] or call 1-844-873-9500.