Mobile Associate, Store-In-Store - Retail Sales

T-Mobile; Rock Hill (SC); On-site; Full time

Job summary

A leading company is seeking Mobile Associates to engage customers in retail locations, enhance brand experience, and exceed sales targets. Responsibilities include leveraging digital tools, providing exceptional service, and collaborating with teams. The role requires a high school diploma and customer service experience. T-Mobile offers competitive pay, benefits, and opportunities for career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Disability Insurance

Qualifications

• At least 6 months of customer service and/or sales experience.
• Effective at balancing customer experience and performance goals.

Responsibilities

• Proactively engage with customers in a retail environment.
• Use solution-based selling techniques to demonstrate product value.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the Retail experience. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates to stay customer-ready. Collaborate with nearby stores for customer onboarding, perform skills practice, share knowledge, and carry out store operations including opening and closing procedures, securing assets, and reporting issues.
• Be customer-obsessed by connecting on a personal level, building rapport, trust, and loyalty. Provide exceptional service, exceed expectations, and proactively reach out to potential customers to drive sales. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
• Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals
• Team Building: Willing to collaborate, learn, and share best practices
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Base Pay: $17.50, plus $5.00 training pay during the first 90 days. After training, promotion to Mobile Expert includes eligibility for an annual incentive of approximately $18,000/year. All employees are guaranteed at least $20/hour including incentives and are eligible for an Annual Stock Grant.

Benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.