Mobile Associate, Store-in-Store

T-Mobile; Aiken County (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Mobile Associate where you will bring the T-Mobile brand to life in a retail environment. This role is perfect for those who thrive on customer interaction and are passionate about technology. You'll engage with customers, educate them on products, and help them find the best solutions to meet their needs. With a competitive base salary, comprehensive benefits, and opportunities for advancement, this position offers a rewarding career path. Be part of an unstoppable team that values growth and development while delivering exceptional customer experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Tuition Assistance

Annual Stock Grant

Qualifications

• 6 months of customer service or sales experience required.
• Passion for customer satisfaction and authentic connections.

Responsibilities

• Engage with customers using digital tools to showcase T-Mobile solutions.
• Build rapport and loyalty through friendly interactions.

Skills

Customer Service

Sales Experience

Relationship Building

Communication Skills

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and a comprehensive compensation package — this is Total Rewards. Employees also enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in high-traffic environments, and are passionate about the connected world. They excel at building relationships through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by providing excellent customer service, achieving sales goals, and meeting quality metrics.

Job Responsibilities

1. Proactively engage with customers in a busy retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling to demonstrate product and service value, including promoting self-service and app utilization.
3. Complete training on in-store experience, new products, and systems. Review personal results, promotions, and updates to stay customer-ready. Support onboarding of customers across store locations, perform store operations, and secure assets, reporting any issues to management.
4. Be customer-obsessed by building rapport, trust, and loyalty through friendly and engaging interactions. Follow up with customers, manage referrals, and build relationships with new and existing clients. Perform price overrides for special offers as needed.
5. Develop relationships with nearby leadership and teams to enhance the customer experience, from account setup to device support and servicing.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail experience preferred (Required)
• Passion for customer satisfaction and the ability to connect authentically with customers (Required)
• Desire to be part of a dynamic team, learn, and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Base Pay: $17.50

During the first 90 days, associates receive training and are eligible for incentives. Post-training, they can promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Every employee is eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and voluntary insurance options. Benefits are designed to support our One Team, Together culture. Learn more at www.t-mobilebenefits.com.

We value growth and development, offering opportunities to advance your career within the company. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and provide accommodations for individuals with disabilities during the application process. Contact: [e-mail] or 1-844-873-9500.