Mobile Associate, Store-in-Store

T-Mobile; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht nach Mobile Associates, die die Marke in Partnerstandorten zum Leben erwecken. In dieser Rolle sind Sie das Gesicht des Unternehmens und spielen eine entscheidende Rolle im Kundenengagement. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Kundenbeziehungen aufbauen und vertiefen, indem Sie Lösungen präsentieren und den Kunden durch den Verkaufsprozess führen. Wenn Sie leidenschaftlich daran interessiert sind, außergewöhnliche Kundenerlebnisse zu schaffen und in einem schnelllebigen Umfeld erfolgreich zu sein, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnversicherung

401(k)

Aktienpläne

Bezahlte Freizeit

Familienleistungen

Rabatte

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice oder Verkauf, vorzugsweise im Einzelhandel.
• Leidenschaftlicher Verfechter der Kundenzufriedenheit, effektiv in der Balance zwischen Erfahrung und Leistungszielen.

Responsibilities

• Engagiert sich proaktiv mit einer breiten Palette von Kunden in einer stark frequentierten Einzelhandelsumgebung.
• Baut Beziehungen zu Führungskräften und Teams auf, um das Kundenerlebnis zu unterstützen.

Skills

Kundenservice

Verkaufskompetenz

Teamarbeit

Digitale Tools

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
2. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Completes training on the in-store experience, new skills, products, processes, and knowledge of systems and resources. Reviews personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learns and improves skills. Partners with nearby store locations to onboard customers, performs skills practice, shares knowledge, and follows store procedures including opening and closing protocols. Carries keys, secures kiosk assets, and reports lost keys or assets.
4. Is customer-obsessed—passionate, friendly, engaging. Connects on a personal level, matches customer pace, builds rapport, trust, and loyalty. Provides exceptional service, exceeds expectations, and proactively reaches out to potential customers. Follows up, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. Performs price overrides for specific offers.
5. Builds relationships with leadership and teams to support the customer experience from account setup to device support and servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance goals (Required)
• Team Building: Willingness to learn and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive to succeed in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Pay and Benefits

Hourly base pay: $17.50. During the first 90 days, receive on-the-job training and be eligible for incentive pay. After training, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives. Eligible for annual stock grants. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, discounts, and more. Details at www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are an Equal Opportunity Employer. Discrimination is not tolerated. Reasonable accommodations available for individuals with disabilities via [e-mail] or call 1-844-873-9500.