Mobile Associate, Store-in-Store

T-Mobile; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team as a Mobile Associate, where you will bring the T-Mobile brand to life in partner locations. This role is perfect for those who thrive in fast-paced environments and are passionate about providing exceptional customer experiences. You'll proactively engage with customers, utilizing digital tools to identify needs and showcase innovative solutions. With a competitive pay structure and opportunities for growth, this position offers a chance to excel in sales while building meaningful relationships. Become part of a forward-thinking company that values your development and rewards your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Plans

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6+ months of customer service or sales experience required.
• Ability to connect authentically with customers.

Responsibilities

• Engage with customers using digital tools to showcase solutions.
• Build rapport and trust with customers to drive sales.

Skills

Customer Satisfaction

Sales Experience

Teamwork

Communication Skills

Competitive Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees have access to wealth-building opportunities such as annual stock grants, an employee stock purchase plan, 401(k), and free, year-round money coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, are passionate about the connected world, and excel at building relationships through meaningful interactions. They identify customer needs and are skilled at educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a busy retail environment, using digital tools to communicate effectively, educate, and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate the value of T-Mobile products and services, including onboarding solutions to help customers utilize the T-Mobile app.
3. Complete training on store experience, products, processes, and systems; continually improve skills to enhance customer experience; assist with onboarding customers at nearby stores; perform store procedures including opening, closing, and securing assets.
4. Be customer-obsessed: connect personally, build rapport, trust, and loyalty; proactively reach out to potential customers; follow up, capture referrals, and manage sales processes.
5. Build relationships with store leadership and teams to support customer account setup, device support, and account servicing.

Qualifications

Education:

• High School Diploma/GED (Required)

Work Experience:

• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities:

• Passion for customer satisfaction and ability to connect authentically with customers (Required)
• Team-oriented mindset, willingness to learn and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications:

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with potential incentives and promotion to Mobile Expert after training milestones. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. For more information, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.