Mobile Associate - Retail Sales, Bilingual | Spanish

T-MOBILE USA, Inc.; Tennessee; On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates who are passionate about customer service and sales. In this role, you will connect with customers, build relationships, and thrive in a fast-paced retail environment. You will receive comprehensive training and have opportunities for advancement. Enjoy a competitive hourly pay starting at $17.50 with incentives, along with a robust benefits package including medical, dental, and stock grants.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Annual Stock Grant

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Serve and sell to customers, providing a world-class experience.
• Utilize digital tools to demonstrate services and stay informed about technology.
• Collaborate with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Sales Skills

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building relationships and understanding their needs, and are passionate about educating, demonstrating, and recommending device and service solutions. This role is a learning position, where new associates work with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience, and building loyalty by assisting customers online, via Customer Care, or in-store. Explore individual needs and demonstrate the latest technology, accessories, and IoT devices, approaching interactions with integrity and compassion.
2. Utilize digital tools effectively during interactions and onboarding to demonstrate coverage, plans, and services, and stay informed about innovations in wireless technology. Complete training on in-store experience, new skills, processes, and system knowledge.
3. Establish relationships and collaborate with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives in an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred. Required

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun. (Required)
• Competitive drive with success in a fast-paced sales environment. (Required)
• Willingness to learn and share ideas with peers and leaders while serving customers. (Required)
• Ability to balance customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and promotion opportunities, including a guaranteed minimum of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and voluntary insurance options. For more details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.