Mobile Associate - Retail Sales | Bilingual - Mandarin

T-MOBILE USA, Inc.; Arcadia (CA); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll serve as a brand ambassador and provide exceptional customer service. This role offers opportunities for advancement and a supportive environment for personal growth. Enjoy competitive pay, benefits, and a commitment to your career development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Grants

Qualifications

• 6 months of customer service and/or sales experience required.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Provide a world-class customer experience and personalized solutions.
• Use digital tools to demonstrate coverage and plans.
• Collaborate with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Sales

Communication

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round money coaching. We are committed to being UNSTOPPABLE for our employees!

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and the retail experience. Their ability to build strong connections with customers and deepen relationships is unmatched in the wireless industry.

They focus on uncovering customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities:

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class experience, including helping customers continue their shopping journey, exploring needs, demonstrating technology, and offering personalized solutions.
2. Digital Tools Usage: Use digital tools to demonstrate coverage, plans, and store experience, and stay informed about wireless innovations.
3. Partnerships and Collaboration: Establish relationships with other T-Mobile employees to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Qualifications:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willing to learn and share ideas with peers and leaders (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years old and legally authorized to work in the U.S.

Additional Details:

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $19.00, with potential incentives and promotion to Mobile Expert after training, with an annual incentive target of $18,000/year. All employees guaranteed a minimum of $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family building benefits, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and career development within our unique 'jungle gym' of opportunities. Applying shows your commitment to living our values and investing in your career. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. If you need accommodations, contact [e-mail] or call 1-844-873-9500.