Mobile Associate - Retail Sales, Bilingual

T-Mobile; Montclair (CA); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. This role focuses on customer service and sales, helping customers find the right solutions while promoting a positive brand experience. Associates will undergo training and have opportunities for advancement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• At least 6 months of customer service and/or sales experience.
• Passionate customer advocate who enjoys connecting with customers.

Responsibilities

• Assist customers with their shopping journey, whether online or in-store.
• Use digital tools effectively during interactions.
• Partner with T-Mobile employees to enhance customer experience.

Skills

Customer Service

Sales

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are constantly evolving. They focus on building meaningful connections with customers, uncovering their needs, and educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates work with their team to develop skills and prepare for promotion to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales Skills: Build proficiency in serving and selling to customers, providing a world-class experience, and fostering loyalty by:

• Assisting customers with their shopping journey, whether online, through Customer Care, or in-store.
• Exploring customer needs and demonstrating the latest technology.
• Side-by-side selling for personalized solutions, including accessories and IoT devices.
• Approaching needs with integrity, composure, and compassion.

Digital Tools and Training: Use digital tools effectively during interactions and onboarding to demonstrate:

• Coverage and network speed in the customer’s area.
• Benefits of T-Mobile plans and services.
• Complete training on store experience, new skills, processes, and systems.
• Maximize shift time by learning about innovations.

Relationship Building and Collaboration: Partner with T-Mobile employees across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun! (Required)
• Competitive drive with success in a fast-paced sales environment. (Required)
• Willingness to learn and share ideas with peers and leaders.
• Ability to balance customer needs and performance goals. (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50
During training, associates are eligible for incentive pay. After training, promotion to Mobile Expert offers an annual incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits

Our benefits support our 'One Team, Together' spirit, including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We promote career growth and value diversity. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.