Mobile Associate - Retail Sales, Bilingual

T-Mobile; Phoenix (AZ); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll be a brand ambassador, connecting deeply with customers and providing exceptional service. This role prepares you for advancement while enjoying a competitive salary and comprehensive benefits. Thrive in a fast-paced environment and embrace growth opportunities with a supportive team.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Build proficiency in serving and selling to customers.
• Use digital tools to demonstrate coverage, plans, and services.
• Establish relationships across channels and resolve issues.

Skills

Customer advocate

Competitive drive

Willingness to learn

Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building relationships and uncovering needs to educate, demonstrate, and recommend device and service solutions. This is a learning role, preparing associates for advancement to Mobile Expert upon successful training completion.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience by:
   1. Helping customers continue their shopping journey across channels.
   2. Exploring needs and demonstrating technology in-store.
   3. Selling personalized solutions, accessories, IoT devices, and more.
   4. Approaching service with integrity and compassion.
2. Use digital tools to demonstrate coverage, plans, and services, and complete training on systems and resources.
3. Establish relationships across channels, resolve issues, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills and Abilities

• Customer advocate with a fun, authentic personality (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Pay and Benefits

Starting hourly pay is $17.50, with on-the-job training and incentives. After training, promotion to Mobile Expert offers an annual incentive target of $18,000, with guaranteed minimum earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth in a collaborative, inclusive environment. T-Mobile is an Equal Opportunity Employer. We welcome individuals with disabilities for accommodations during the application process. Contact [e-mail] or call 1-844-873-9500.