Mobile Associate - Retail Sales

T-Mobile; Phoenix (AZ); On-site; USD 36,000 - 40,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts in Phoenix. In this role, you will assist customers, demonstrate products, and build meaningful connections while thriving in a fast-paced environment. With a focus on growth and development, this position offers a competitive salary and benefits, including stock grants and various perks.

Benefits

Medical, dental, and vision benefits

401(k) plan

Stock plans

Paid time off

Parental leave

Tuition assistance

Disability insurance options

Employee discounts

Qualifications

• High School Diploma/GED required.
• 6 months customer service and/or sales experience preferred.

Responsibilities

• Assist customers in their shopping journey, online or in-store.
• Utilize digital tools to demonstrate coverage and services.
• Establish relationships with T-Mobile employees to enhance customer experience.

Skills

Customer advocate

Enthusiasm

Drive to succeed

Willingness to learn

Collaboration

Balancing customer needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They build meaningful connections with customers, uncover needs, and recommend device and service solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and loyalty by:
   1. Assisting customers in their shopping journey, online, through Customer Care, or in-store.
   2. Exploring needs and demonstrating technology in-store.
   3. Side-by-side selling for personalized solutions, including accessories and IoT devices.
   4. Approaching needs with integrity and compassion.
2. Utilize digital tools to demonstrate coverage, plans, and services, completing training on in-store experience, systems, and resources. Seek learning opportunities during shifts.
3. Establish relationships with T-Mobile employees across channels to own the customer experience, resolve issues, identify leads, and support team initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate with enthusiasm and fun!
• Drive to succeed in a fast-paced sales environment.
• Willingness to learn and collaborate with team members.
• Ability to balance customer needs and performance goals.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50 + $5.00 training pay. After training, eligible for incentives up to $18,000/year. All employees guaranteed $20/hour including incentives. Eligible for stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and development. Apply now and live our values. You are unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.