Mobile Associate - Retail Sales, Bilingual

T-MOBILE USA, Inc.; Kansas City (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll serve as a brand ambassador, connecting deeply with customers and providing personalized solutions. This role offers training opportunities and a path to advancement. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on growth and inclusion.

Benefits

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• At least 6 months of customer service and/or sales experience.
• Passionate about connecting with people.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Use digital tools effectively during customer interactions.
• Partner with other T-Mobile employees to ensure a seamless customer experience.

Skills

Customer Advocacy

Collaboration

Sales Experience

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, connecting deeply with customers to understand and meet their needs, and educating them about our technology solutions. This role is designed for learning, with new associates working alongside their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling by providing a world-class experience, helping customers continue their shopping journey, demonstrating technology, and offering personalized solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools & Training: Use digital tools effectively during customer interactions and onboarding, demonstrate coverage and plan benefits, and stay informed about wireless innovations through ongoing training.
3. Team Collaboration: Partner with other T-Mobile employees across channels to ensure a seamless customer experience, resolve issues, identify small business leads, and support team initiatives to foster an inclusive environment.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred (Required)
• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive with the ability to succeed in a fast-paced sales environment (Required)
• Ability to work collaboratively, learn, share ideas, and resolve customer issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Additional Requirements

• Must be at least 18 years old
• Legally authorized to work in the United States
• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Benefits

Starting hourly pay is $17.50, with training and incentive opportunities. After training, promotion to Mobile Expert offers an annual incentive target of $18,000, with guaranteed earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and voluntary insurance options. Employees also receive discounts on mobile services and home internet, pet insurance, and transit programs. For more details, visit www.t-mobilebenefits.com.

Growth & Equal Opportunity

We support career growth within a dynamic environment that values diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.