Mobile Associate - Retail Sales

T-Mobile; Kansas City (MO); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate and become a brand ambassador in a fast-paced retail environment. You'll assist customers, sell personalized solutions, and develop your skills for advancement. Enjoy competitive pay, comprehensive benefits, and a culture that supports your growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• Minimum 6 months of customer service and/or sales experience, retail preferred.
• Passionate about customer advocacy and fun to connect with.

Responsibilities

• Assist customers across online, customer care, and in-store channels.
• Sell personalized solutions including accessories and IoT devices.
• Build relationships and collaborate with other T-Mobile employees.

Skills

Customer Advocacy

Sales

Communication

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs evolve continuously. They focus on building strong customer relationships, educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Develop proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Assisting customers seamlessly across online, customer care, and in-store channels.
• Exploring customer needs and demonstrating the latest technology.
• Selling personalized solutions including accessories and IoT devices.
• Approaching customer interactions with integrity and compassion.

Utilize digital tools to demonstrate coverage, plans, and services, including:

• Coverage maps and LTE network information.
• Benefits of T-Mobile plans and services.
• Completing training on systems, processes, and in-store experience.
• Continuously learning about innovations in wireless technology.

Build relationships and collaborate with other T-Mobile employees to:

• Own the customer experience and resolve issues efficiently.
• Identify and pass small business leads.
• Support team initiatives and foster an inclusive environment.

Qualifications

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail preferred (Required)
• Passionate about customer advocacy and fun to connect with (Required)
• Competitive drive with success in a sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Additional Requirements

• At least 18 years old
• Legally authorized to work in the U.S.

Other Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50/hour plus $5.00 training pay. After training, eligible for incentives and a potential annualized target of $18,000. All employees earn a guaranteed minimum of $20/hour including incentives. Additionally, all employees are eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision, flexible spending, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development. By applying, you embrace our values and invest in your future—because at T-Mobile, you're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, and other protected characteristics. For reasonable accommodations, contact [e-mail] or call 1-844-873-9500. Please note this is for accommodations only, not job inquiries.