Mobile Associate - Retail Sales, Bilingual

T-Mobile; Humboldt (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to join their Retail Team of Experts. This role is perfect for individuals who thrive in fast-paced environments and are passionate about technology and customer service. As a brand ambassador, you will engage with customers, recommend personalized solutions, and build lasting relationships. With a competitive base salary and opportunities for growth, this position offers a dynamic career path where your contributions make a significant impact. Join a company that values your development and supports your journey to success!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passionate customer advocate who enjoys connecting with customers.

Responsibilities

• Build proficiency in serving and selling to customers.
• Establish relationships with other T-Mobile employees to enhance customer experience.

Skills

Customer Service

Sales Experience

Communication Skills

Problem-Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who generate energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the retail experience are constantly evolving. They build meaningful connections with customers, deepening relationships and uncovering needs to recommend device and service solutions. This role is a learning position, where new associates work with their team, develop skills, and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Helping customers continue their shopping journey online, via Customer Care, or in-store.
• Exploring individual needs and demonstrating the latest technology.
• Selling personalized solutions, including accessories and IoT devices.
• Approaching customer interactions with integrity, compassion, and professionalism.

Become skilled with digital tools to:

• Show coverage maps and explain LTE network benefits.
• Describe T-Mobile plans and services to promote customer satisfaction.
• Complete training on in-store experience, systems, and resources.
• Utilize downtime for learning about wireless innovations.

Establish relationships with other T-Mobile employees to:

• Own the customer experience and resolve issues seamlessly.
• Identify and refer small business leads.
• Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun (Required)
• Competitive drive with success in a fast-paced sales environment (Required)
• Willingness to collaborate, learn, and resolve customer issues (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Compensation

Hourly base pay is $17.50. During the first 90 days, associates receive training and are eligible for incentives. Post-training, promotion to Mobile Expert offers an annual incentive target of $18,000, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for annual stock grants.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family support, tuition assistance, disability, voluntary insurance options, and discounts on mobile and internet services. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth in a dynamic environment. By applying, you embrace our values and invest in your development. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.