Mobile Associate - Retail Sales

T-Mobile; Milan (TN); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. This role focuses on customer service and sales, building connections with customers while providing solutions for their needs. Associates will learn and grow within a dynamic environment, preparing for advancement opportunities. The position offers competitive pay, benefits, and a supportive culture for career development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Options

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about customer service and connecting with people.

Responsibilities

• Build proficiency in serving and selling, providing a world-class experience.
• Use digital tools effectively to demonstrate network coverage and new products.
• Partner with team members to own the customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They focus on building connections with customers, uncovering needs, and educating them on device and service solutions. This role is a learning position, preparing associates for advancement to Mobile Expert after completing training.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling, providing a world-class experience, and building loyalty by assisting customers online, via Customer Care, or in-store; exploring needs; demonstrating technology; and offering personalized solutions.
2. Digital Tools & Knowledge: Use digital tools effectively to demonstrate network coverage, plan benefits, and new products; complete training on store systems and resources; and continuously learn about wireless innovations.
3. Relationship Building: Partner with team members across channels to own the customer experience, resolve issues, identify small business leads, and support inclusive team initiatives.

Education & Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills & Abilities

• Passionate about customer service and having fun connecting with people (Required)
• Competitive drive and success in sales environment (Required)
• Willing to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses & Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and promotion opportunities. All employees are guaranteed at least $20/hour including incentives and stock grants.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, holidays, parental leave, family support, tuition assistance, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and career development in a dynamic environment. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.