Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Minnesota; On-site; USD 2,216,214 - 3,156,426; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Tuition assistance

Job summary

T-MOBILE USA, Inc. is looking for a Retail Associate in Minnesota to support retail operations by assisting customers with their technology and service needs. The role requires building product knowledge and delivering personalized technology solutions.

Applicants should possess a High School Diploma/GED and ideally have some experience in customer service or sales. The position offers an hourly pay of $19.50 plus additional incentives after promotion.

Qualifications

• 6 months of customer service or sales experience preferred.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate products.
• Complete required training for retail processes.
• Collaborate with colleagues to enhance customer experience.

Skills

Customer advocacy

Sales proficiency

Competitive drive

Team collaboration

Balancing needs and goals

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel required: No.

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. After 90 days, promotion to Mobile Expert with an incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Benefits

Eligible employees receive medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, tuition assistance, short‑ and long‑term disability, and other voluntary coverages. Additional discounts and commuter programs are available to eligible employees.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.