Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Mason City (IA); On-site; USD 18,000 - 20,000; Full time

Job summary

T-MOBILE USA, Inc. is seeking a role to support retail operations by engaging customers and facilitating their technology and service needs. You will develop skills in customer interaction and assist customers throughout their shopping journey.

The ideal candidate will be a passionate advocate for customers and show a competitive drive to succeed in a fast-paced sales environment. Starting hourly pay is $18 with additional training pay and incentives available.

Qualifications

• Passionate customer advocate who connects and enjoys engaging with customers.
• Experience in a fast-paced sales environment is preferred.
• Willingness to collaborate and learn from peers.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete training on retail processes and systems.

Skills

Customer advocacy

Competitive drive

Effective balancing of needs and goals

Education

High School Diploma or GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties and projects as assigned by business management as needed

Education and Work Experience

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills, and Abilities

• Passionate customer advocate who connects and enjoys engaging with customers (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Additional Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel & Safety Requirements

Travel Required: No

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Incentives

Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, mobile associates receive hourly training pay. Upon completion, mobile associates promote to mobile expert role and become eligible for an annualized incentive target of $18,000 per year. Base pay plus incentive is guaranteed at $20 per hour.

Equal Opportunity Employer Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation Statement

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.