Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Asheville (NC); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Tuition assistance

Mobile service discounts

Commuter program access

Job summary

T-MOBILE USA, Inc. is seeking a Retail Associate in Asheville, NC to support retail operations by engaging customers and assisting with their technology needs. The position emphasizes customer service capabilities, as well as proficiency in wireless technology and product knowledge.

Responsibilities include developing personalized service solutions, collaborating with colleagues, and completing training on retail processes. Eligible employees enjoy a comprehensive benefits package and opportunities for promotion to Mobile Expert.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes and systems.
• Collaborate with colleagues to support a seamless customer experience.
• Responsible for other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The position requires building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction and proficiency in product knowledge.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

No.

Hourly Base Pay

$18.00 base, plus $5.00 per hour training pay. After 90 days of training, eligible for promotion to Mobile Expert and annual incentive target of $18,000/year. Full-time employees earn at least $20/hour inclusive of base and incentives.

Benefits

Eligible employees receive medical, dental, vision, flexible spending account, 401(k), stock grants, stock purchase plan, paid time off, paid holidays, parental and family leave, childcare subsidy, tuition assistance, disability coverage, and additional insurance options. Employees may also receive mobile service and home internet discounts, pet insurance, and commuter program access. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.