Mobile Associate - Retail Sales

T-Mobile; Ewing Township (NJ); On-site; USD 22,162 - 31,564; Full time

Job summary

T-Mobile is seeking a motivated individual to support retail operations in Ewing Township, NJ. This role involves engaging customers, demonstrating technology solutions, and addressing their needs in a dynamic environment. A high school diploma is required, and previous customer service or sales experience is preferred.

The role offers an hourly base pay of $19.50, with additional training pay and potential promotion to Mobile Expert with an annual incentive target of up to $18,000.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Desire to bring authenticity to customer interactions.
• Willingness to work collaboratively with peers and leaders.

Responsibilities

• Engage customers and facilitate their technology and service needs.
• Demonstrate product features using digital tools.
• Complete required training to build knowledge of retail processes.
• Collaborate to support a seamless customer experience.

Skills

Customer advocacy

Competitive drive

Effective balance of needs and goals

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to bring your authentic self to the role (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Other Information

• Age: 18 years or older
• Legally authorized to work in the United States

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, employees receive hourly training pay and may be promoted to the Mobile Expert role, becoming eligible for an annual incentive target of up to $18,000 per year.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to protected status including age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, citizenship, veteran status, disability, or other protected characteristic. Discrimination, retaliation, or harassment based on these factors is not tolerated.

Accommodation Request

Individuals with a disability who require reasonable accommodation may contact [e-mail] or call 1-844-873-9500. This contact is not a means to apply for or inquire about a position, and we cannot respond to non‑accommodation related requests.