Mobile Associate - Retail Sales

T-Mobile; Cheraw (SC); On-site; Full time

Job summary

Join T-Mobile as a Mobile Expert, where you'll be a brand ambassador, creating excitement around products and services. You'll thrive in a fast-paced environment, building meaningful connections with customers and meeting performance targets. Enjoy a competitive salary, benefits, and growth opportunities.

Benefits

Medical, dental, and vision insurance

401(k)

Paid time off

Tuition assistance

Discounts on mobile service

Qualifications

• 30 days T-Mobile Mobile Associate experience required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Serving and selling to customers while providing a best-in-class experience.
• Completing training on T-Mobile in-store experience and new skills.
• Partnering with T-Mobile employees across channels.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

1. Serving and selling to our customers, while providing a best-in-class customer experience and building loyalty.
2. Consistently leveraging digital tools in interactions and onboarding.
3. Completing training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
4. Making the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
5. Partnering with T-Mobile employees across channels, including business and customer service.

Education and Work Experience

1. High School Diploma/GED (Required).
2. 30 days T-Mobile Mobile Associate experience Required.
3. 6 months of customer service and/or sales experience, retail environment preferred (Preferred).

Knowledge, Skills, and Abilities

1. Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
2. Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
3. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

1. At least 18 years of age.
2. Legally authorized to work in the United States.

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $17.50

Annual Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability, and voluntary insurance options. Eligible employees can also receive discounts on mobile service & home internet, pet insurance, and transit programs. To learn more, visit www.t-mobilebenefits.com.

Growth and Culture

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or other protected characteristics. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our values and will not be tolerated.

Accommodation

If you need reasonable accommodation during the application or interview process, please email [e-mail] or call 1-844-873-9500. Please note, this is not a means to apply or inquire about a position.