Mobile Associate - Retail Sales

T-Mobile; Florence (SC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for dynamic Mobile Associates to join their Retail Team. In this exciting role, you will serve as a brand ambassador, connecting with customers and providing world-class service. You'll thrive in a fast-paced environment, helping customers explore the latest technology and personalized solutions. This position offers a competitive hourly pay, with opportunities for growth and incentives. Join a company that values employee development and fosters an inclusive culture, ensuring you have the tools you need to succeed.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• 6 months experience in customer service and/or sales preferred.
• Passionate customer advocate with a competitive and collaborative mindset.

Responsibilities

• Assist customers across online, Customer Care, and in-store channels.
• Demonstrate the latest technology and offer personalized solutions.

Skills

Customer Service

Sales

Communication Skills

Problem-Solving

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They build significant connections with our customers, deepening relationships through education, demonstrations, and personalized solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:
   1. Assisting customers seamlessly across online, Customer Care, and in-store channels.
   2. Exploring customer needs and demonstrating the latest technology.
   3. Offering personalized solutions, accessories, and IoT devices.
   4. Handling interactions with composure, integrity, and compassion.
   5. Using digital tools to demonstrate coverage, plans, and services effectively.
   6. Completing training on in-store experience, systems, and resources.
   7. Learning about wireless innovations and technology during shifts.
   8. Partnering with other T-Mobile employees to own the customer experience, resolve issues, and identify small business leads.
   9. Supporting team initiatives and fostering an inclusive environment.
2. Education: High School Diploma/GED (Required)
3. Work Experience: 6 months in customer service and/or sales, retail preferred (Required)
4. Knowledge, Skills, and Abilities: Passionate customer advocate, competitive, collaborative, and customer-focused (Required)
5. Licenses and Certifications: Must be at least 18 years old and legally authorized to work in the US

Additional Details

• Travel Required: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Base Pay: $17.50
• Incentives available after training, with potential to reach $20/hour including incentives and stock grants.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. Details at www.t-mobilebenefits.com.

Career Growth & Culture

We support employee growth in a dynamic, inclusive environment. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail].

Additional Information

• Seniority Level: Internship
• Employment Type: Part-time
• Job Function: Sales and Business Development
• Industry: Telecommunications