Mobile Associate - Retail Sales

T-Mobile; Little Rock Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will be at the forefront of customer engagement and technology. In this dynamic role, you'll work closely with customers to provide exceptional service, showcasing the latest innovations and solutions. With a strong emphasis on training and growth, you'll have the opportunity to advance your career to a Mobile Expert, enjoying competitive pay and benefits. This role is perfect for those who thrive in fast-paced environments and are passionate about making meaningful connections. Embrace a culture of inclusivity and support while building a rewarding career in the telecommunications industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service or sales experience required.
• Ability to thrive in a fast-paced sales environment.

Responsibilities

• Assist customers at every stage of their shopping journey.
• Use digital tools effectively during customer interactions.
• Build meaningful relationships and resolve issues.

Skills

Customer Service

Sales Skills

Team Collaboration

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, along with multiple wealth-building opportunities such as annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. This comprehensive approach makes us UNSTOPPABLE for our employees!

Mobile Associates (MA) Role

Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations and customer needs are constantly evolving. They focus on building meaningful connections with customers, deepening relationships, and providing exceptional service.

This role emphasizes learning, with new associates working closely with their team to build skills and prepare for advancement to a Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Develop proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty by:

• Assisting customers at every stage of their shopping journey, whether online, via Customer Care, or in-store.
• Exploring customer needs and demonstrating the latest technology in-store.
• Providing personalized solutions, including accessories and IoT devices.
• Approaching customer interactions with integrity, composure, and compassion.

Digital Tools and Training: Use digital tools effectively during interactions and onboarding, including:

• Explaining coverage, plans, and services that keep customers connected.
• Completing training on in-store experience, systems, and processes.
• Staying informed about wireless innovations and technology.

Relationship Building and Teamwork: Partner with colleagues across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and refer small business leads.
• Support team initiatives and foster an inclusive environment.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred (Required)
• Passionate about customer advocacy and having fun while connecting (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and leadership (Required)
• Ability to balance customer needs and performance goals (Required)
• At least 18 years old and legally authorized to work in the U.S.

Additional Details

• Travel: Not required
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Base Pay: $19.00

Within the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, the annual incentive target is $18,000, with guaranteed minimum earnings of $20/hour inclusive of base pay and incentives. All employees are also eligible for an annual stock grant.

Benefits

We offer comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and voluntary insurance options. Employees can also enjoy discounts on mobile services, home internet, pet insurance, and transit programs. Learn more at www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth in a dynamic environment, emphasizing our values and fostering an inclusive culture. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities upon request.