Mobile Associate - Retail Sales

T-Mobile; Chelsea (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive base salary

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring a Mobile Expert to join our Retail Team, delivering energy and education about devices and services while driving sales and customer satisfaction on the floor. You will engage customers, demo products, and guide them through solutions that fit their needs, contributing to the store's success and a premium brand experience.

The role emphasizes active learning, using digital tools, and teamwork to ensure a seamless customer journey and strong loyalty in a fast-paced retail

Qualifications

• Experience in retail sales and delivering great customer experiences.
• Willingness to learn product knowledge and systems.
• Strong communication and collaboration with team members.

Responsibilities

• Serve and sell to customers, delivering best-in-class experience and building loyalty.
• Leverage digital tools in interactions and onboarding.
• Complete in-store training on experience, skills, processes and resources.
• Stay informed about wireless innovations and products to assist customers.
• Collaborate with colleagues across channels to support customers.

Skills

Sales skills

Customer service

Communication

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Education and