Mobile Associate, Retail Sales

T-MOBILE USA, Inc.; Fayetteville (WV); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Stock grants and ESPP

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts who bring the T-Mobile brand to life and deliver a best-in-class customer experience. You’ll uncover needs, demonstrate devices and services, and meet sales and customer experience targets.

Enjoy comprehensive benefits and training, opportunities for growth, and the chance to earn incentives through performance. This role offers an energetic retail environment at a leading wireless brand.

Qualifications

• High School Diploma or GED is required.
• Preferred: 30 days as a T-Mobile Mobile Associate.
• Preferred: 6 months of customer service and/or sales experience in retail.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently leverage digital tools in interactions and onboarding.
• Complete training on T‑Mobile in-store experience, new skills and processes, and knowledge of systems and reference resources.
• Make the most of time on shift by seeking information between customers and learning about innovations in wireless and technology.
• Partner with T-Mobile employees across channels, including business and customer service.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service and/or sales experience in a retail environment

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile, acting as brand ambassadors who create energy and excitement around our products and services. Obsessive about the connected world, they thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience continuously evolve. They immerse themselves in meaningful connections with customers, building new relationships and deepening existing ones. Mobile Experts uncover customers’ needs and educate, demonstrate, and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serve and sell to customers while providing a best‑in‑class customer experience and building loyalty.
• Consistently leverage digital tools in interactions and onboarding.
• Complete training on T‑Mobile in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Make the most of time on shift by seeking information between customers and learning about innovations in wireless and technology.
• Partner with T‑Mobile employees across channels, including business and customer service.

Education and Work Experience

• High School Diploma/GED (Required)
• 30 days T‑Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Hourly base pay: $19.50 per hour, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. The actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and all are eligible for an annual stock grant.

Benefits: Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and access to commuter and transit programs. For more information, visit www.t‑mobilebenefits.com.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.