Mobile Associate, Bilingual - Retail Sales

T-Mobile; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off

Tuition assistance

Stock grants

Job summary

T-Mobile in Phoenix, Arizona is hiring for a Mobile Associate position focused on providing exceptional customer service and sales support. The role requires a High School Diploma or GED and 6 months of customer service experience. Employees enjoy competitive hourly pay starting at $18 plus training pay, and may earn an annual incentive of $18,000.

Benefits include medical, dental, vision insurance, 401(k), paid time off, tuition assistance, and more to support your professional and personal development.

Qualifications

• 6 months of customer service and/or sales experience, retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Provide a world-class experience by assisting customers with their needs.
• Use digital tools to demonstrate T-Mobile services and coverage.
• Establish relationships with T-Mobile employees and resolve customer issues.

Skills

Customer advocacy

Competitive drive

Effective communication

Education

High School Diploma or GED

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibilities

• Build proficiency in serving and selling to customers, providing a world‑class experience and loyalty by helping customers pick up where they left off online, in Customer Care or in‑store; exploring needs and demonstrating the latest technology; side‑by‑side selling personalized solutions beyond the bare‑bones device and plan; and approaching service and sales with composure, integrity and compassion.
• Become skilled with digital tools, consistently using them to demonstrate coverage, explain why T‑Mobile plans and services allow customers to live unlimited, complete training on in‑store experience, new skills and processes, and make the most of time on shift by learning about innovations in wireless and tech.
• Establish relationships and partner with T‑Mobile employees across channels, owning the customer experience and resolving issues, identifying and handing off small business leads, and supporting team initiatives to create an inclusive environment.

Education and Work Experience

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills and Abilities

• Passionate customer advocate, able to connect and have fun doing so (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, and resolving customer issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years of age (Required)
• Legally authorized to work in the United States (Required)

Travel

Travel Required: No

DOT Regulated

• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation and Benefits

Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. After completion, promotion to Mobile Expert and eligibility for an annual incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Benefits

Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and paid holidays; parental and family leave; family building benefits; backup care; childcare subsidy; tuition assistance; college coaching; short‑term and long‑term disability; voluntary AD&D; voluntary accident coverage; voluntary life and disability insurance; voluntary long‑term care; mobile service and home internet discounts; pet insurance; commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is prohibited.

If you have a disability and need a reasonable accommodation during the application or interview process, contact [e-mail] or call 1‑844‑873‑9500. This contact channel is not a method to apply or inquire about the position and we will not respond to non‑accommodation related requests.