Mobile Associate, Bilingual | Retail Sales

T-Mobile; Newark (DE); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-Mobile is seeking Mobile Associates to deliver personalized technology and service solutions in Newark, Delaware. Employees develop proficiency in customer service and sales, assisted by on-the-job training and a supportive environment.

The role offers a competitive hourly base pay of $19.50 along with comprehensive benefits, including medical cover and employee stock grants. Ideal candidates will possess strong communication and multitasking skills.

Qualifications

• High School Diploma or equivalent is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage.
• Complete required training for effective customer support.
• Engage customers with hands-on demonstrations.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees enjoy opportunities to build wealth through an annual stock grant, an employee stock purchase plan, a 401(k) plan, and free year‑round money coaches.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits Summary

Full and part‑time employees have access to medical, dental, and vision insurance; a flexible spending account; a 401(k) plan; employee stock grants; an employee stock purchase plan; paid time off; 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.