Mobile Associate, Bilingual Preferred | Retail Sales

T-Mobile; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

T-Mobile in Nashville is seeking a dedicated individual to support retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. Responsibilities include developing strong product knowledge and assisting customers throughout their shopping journey. The ideal candidate has a high school diploma, customer service experience, and effective communication skills.

Compensation starts at an hourly base pay of $18.00, plus additional training pay, with opportunities for promotion and annual incentives.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Minimum 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate product features and enhance customer understanding.
• Complete training to build knowledge of retail processes and wireless technology.
• Collaborate to support a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in you! Our Total Rewards Package ensures that employees receive competitive compensation and a variety of wealth‑building opportunities. Employees enjoy a competitive base salary, annual stock grants, employee stock purchase plans, 401(k), and free, year‑round financial coaching.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• Minimum 18 years of age
• Legally authorized to work in the United States

Knowledge, Skills and Abilities

• Change agility (Required)
• Communication (Required)
• Customer problem solving (Required)
• Customer service (Required)
• Engaging people (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork orientation (Required)

Additional Information

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, hourly training pay is applicable; upon completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000/year.

T-Mobile is an Equal Opportunity Employer. All decisions regarding employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is prohibited.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please contact [e-mail] or call 1‑844‑873‑9500. This contact is not an application channel.