Mobile Associate - Retail Sales

T-Mobile; Wilmington (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Annual stock grants

401(k) plan

Free financial coaching

Job summary

T-Mobile is seeking a Retail Support Associate in Wilmington, NC, to engage customers and facilitate their technology needs. You will develop product knowledge, demonstrate solutions, and provide personalized service to enhance customer satisfaction.

The ideal candidate has a High School diploma and at least 6 months of customer service experience. This role offers a competitive base pay of $18/hour, with additional training compensation and potential incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• Minimum 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues to support a seamless customer experience.
• Perform other duties or projects as assigned.

Skills

Communication

Customer service

Sales

Change agility

Customer problem solving

Engaging people

Multitasking

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in you! Our Total Rewards Package ensures that employees receive competitive compensation and a variety of wealth‑building opportunities. Employees enjoy a competitive base salary, annual stock grants, employee stock purchase plans, 401(k), and free, year‑round financial coaching.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• Minimum 18 years of age
• Legally authorized to work in the United States

Knowledge, Skills and Abilities

• Change agility (Required)
• Communication (Required)
• Customer problem solving (Required)
• Customer service (Required)
• Engaging people (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork orientation (Required)

Additional Information

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, hourly training pay is applicable; upon completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000/year.

T-Mobile is an Equal Opportunity Employer. All decisions regarding employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is prohibited.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please contact [e-mail] or call 1‑844‑873‑9500. This contact is not an application channel.