Mobile Associate, Bilingual, Preferred | Retail Sales

T-Mobile; Carthage (MO); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

T-Mobile is seeking a Customer Service representative in Carthage, Missouri. The role focuses on engaging customers and helping them with their technology needs. It involves customer service and sales responsibilities, ensuring a great shopping experience.

Qualified candidates will have strong communication skills and at least a GED, with preferred experience in retail customer service. T-Mobile offers competitive pay of $20/hour and benefits including medical insurance and retirement plans.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Passionate customer advocate with a competitive drive in a fast-paced setting.

Responsibilities

• Engage customers and address their technology and service needs.
• Utilize digital tools for customer service and sales.
• Collaborate with colleagues for a seamless customer experience.

Skills

Customer service proficiency

Sales skills

Digital tool usage

Problem-solving

Education

High School Diploma/GED

Job description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees have access to wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and financial coaching. This role supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Support other duties or projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Compensation and Benefits

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and employees are eligible for hourly training pay. Upon promotion to the Mobile Expert role, eligibility for an annual incentive target of $18,000/year begins. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, all employees are eligible for an Annual Stock Grant.

Benefits include medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance options, and voluntary coverage options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter programs. For more details, visit www.t-mobilebenefits.com.

Additional Information

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to protected characteristics. If accommodation is needed during the application process, please contact [e-mail] or 1-844-873-9500.