Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Dallas (TX); On-site; USD 24,108 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and stock purchase plan

Paid time off and holidays

Tuition assistance

Childcare subsidy

Job summary

A leading telecommunications company in Dallas, Texas seeks a Customer Service Representative to engage with customers and fulfill their technology needs. The ideal candidate will have a High School Diploma and be passionate about providing excellent service. Responsibilities include developing product knowledge, utilizing digital tools, and collaborating with the team to enhance the customer experience. Compensation includes hourly pay plus additional incentives and benefits like medical insurance and paid time off.

Qualifications

• Passionate customer advocate with the desire to connect.
• Proven ability to succeed in a fast-paced sales environment.
• Willing to work alongside peers and learn.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to enhance customer engagement.
• Complete required training to build knowledge.

Skills

Customer advocacy

Sales ability

Problem resolution

Ability to work in teams

Fast-paced environment adaptability

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. We offer annual stock grants, an employee stock purchase plan, a 401(k), and access to financial coaching. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role focuses on building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel and Compliance

• Travel Required (Yes/No): No
• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and hourly training pay is available. Upon promotion to Mobile Expert, an annual incentive target of $18,000/year may apply (actual incentives vary based on performance and full-time status). All employees are eligible for an annualized guaranteed earning target of $20/hour including base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits and Additional Information

We offer medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and holidays; parental and family leave; family-building benefits; back-up care; childcare subsidy; tuition assistance and coaching; disability and life insurance; voluntary coverage options; mobile service and home internet discounts; commuter and transit programs. For details, see www.t-mobilebenefits.com.

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors will not be tolerated.

If you need reasonable accommodation during the application or interview process, please email [e-mail] or call 1-844-873-9500. This contact channel is for accommodations only and not for applying or inquiring about positions.