Housekeeping Supervisor

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free parking

Gym discounts

Room discounts

Restaurant discounts

Theatre coupons

Early wage access

Paid time off

Flexible scheduling

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer match

Employee assistance program

Job summary

Marcus Hotels & Resorts is seeking a Housekeeping Supervisor for the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will lead room and public space cleaning to ensure the resort's high standards and guest satisfaction.

This role requires supervisory experience, basic English, and proficiency with Microsoft Office and Property Management Systems. Flexible scheduling including nights and weekends is expected, with strong organizational and communication skills.

Qualifications

• High School education preferred.
• Minimum six months of supervisory experience or one year of relevant housekeeping experience.
• Strong proficiency in Microsoft applications and Property Management Systems.
• Ability to read and write basic English for completing reports and forms.
• Capable of providing clear direction, instruction, and guidance to team members.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.
• Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.
• Provide organization, guidance, and communication while reinforcing the resort’s high standards.
• Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.
• Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.
• Handle special guest requests and assist with deliveries, ensuring timely service.
• Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
• Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Supervisor at the Grand Geneva Resort & Spa, you'll lead with pride, ensuring every guest room, public space, and back-of-house area shines with impeccable cleanliness and attention to detail. You'll be the final touch in creating a flawless first impression for our guests, inspecting each space to uphold the resort’s high standards of excellence.

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Supervisor at the Grand Geneva Resort & Spa, you'll lead with pride, ensuring every guest room, public space, and back-of-house area shines with impeccable cleanliness and attention to detail. You'll be the final touch in creating a flawless first impression for our guests, inspecting each space to uphold the resort’s high standards of excellence. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we’re looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.


• Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.


• Provide organization, guidance, and communication while reinforcing the resort’s high standards.


• Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.


• Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.


• Handle special guest requests and assist with deliveries, ensuring timely service.


• Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.


• Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.

What do you bring to the role?

• Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.


• Minimum six months of supervisory experience or one year of relevant housekeeping experience required.


• Strong proficiency in Microsoft applications and Property Management Systems.


• Ability to read and write basic English for completing reports and forms.


• Capable of providing clear direction, instruction, and guidance to team members.


• Strong organizational skills with the ability to prioritize tasks and meet deadlines.


• Able to exercise judgment and monitor staff performance effectively.


• Flexible availability, including days, nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift


• Discounted gym membership


• Room discounts at Marcus Hotels & Resorts


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa


• Free parking


• “Two for one” movie theater coupons at Marcus Theatres


• Ability to grow your career and transfer from one property to another


• Early wage access


• Paid time off


• Flexible scheduling


• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match


• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.