MJSH- Busser

IHG Hotels; United States; On-site; USD 19,000 - 21,000; Full time

Job summary

InterContinental Hotels & Resorts in the United States is seeking a frontline Food & Beverage assistant to support Servers, Bartenders and Hosts, ensuring courteous service and smooth table turnover. You will help set tables, greet guests, restock stations and maintain cleanliness across service areas.

The role requires a good command of English, basic food hygiene training, and the ability to work in a busy hotel restaurant environment, including nights and weekends.

Qualifications

• Must be able to speak and understand English.
• High School diploma or equivalent.
• Food Hygiene awareness and at least basic training.

Responsibilities

• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
• Maintain constant flow of communication with and to the team.
• Sets up tables according to standard.
• Removes dirty dishes from tables.
• Sorts and exchanges soiled linen.
• Welcomes, greets and seats all guest when needed.
• Ability to listen and follow up to all guest requests.
• Cleans and replenishes guest supplies.
• Restocks stations throughout the day as needed.
• Prepares bread station in the pantry (AM) or outside (PM).
• Polishes glassware, chinaware, cutlery, etc.
• Assist with the service when possible and/or as needed.
• After each meal clean properly the station and floor as needed.
• Replenish cupboards with tablecloths, silverware, glasses etc.
• Restock coffee station with cups and clean it after each shift.
• Performs related duties and special projects as assigned.

Skills

English proficiency

Written communication

Numerical ability

Teamwork

Education

High School diploma or equivalent

Tools

Food Hygiene certificate

Job description

JOB OVERVIEW

Under the general guidance of the Manager of the Michael Jordan Steak House, responsible for assisting Servers, Bartenders and Host in providing efficient and courteous Food & Beverage service to all guests.

RELATIONSHIPS

Reports directly to the Michael Jordan Steak House Manager.

Co-operates & communicates with other employees

Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES

• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
• Maintain constant flow of communication with and to the team.
• Sets up tables according to standard
• Removes dirty dishes from tables
• Sorts and exchanges soiled linen.
• Welcomes, greets and seats all guest when needed
• Ability to listen and follow up to all guest requests
• Cleans and replenishes guest supplies.
• Restocks stations throughout the day as needed
• Prepares bread station in the pantry (AM) or outside (PM).
• Polishes glassware, chinaware, cutlery, etc.
• Assist with the service when possible and/or as needed.
• After each meal clean properly the station and floor as needed.
• Replenish cupboards with tablecloths, silverware, glasses etc.
• Restock coffee station with cups and clean it after each shift.
• Performs related duties and special projects as assigned.

At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

Assists in maintaining the cleanliness of the restaurant in all areas.

Communicates politely and display courtesy to guests.

Communicates to his/her manager any difficulties, guest comment and other relevant information.

Establishes and maintains effective employee working relationships.

Attends and participates in daily briefings and other meetings as scheduled.

Attends and participates in training sessions as scheduled.

Implements the hotel and department regulations, policies and procedures including but not limited to:

• a. House Rules and Regulation
• b. Health and Safety
• c. Grooming
• d. Quality
• e. Service
• f. Hygiene and Cleanliness

Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS

Essential:

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guests.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.

Desirable:

• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to work with all products and equipment prescribed.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

Needed Skills:

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $13.97- $15.13 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Who we are

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.