Mitigation Technician

ServiceMaster Clean of Fraser Valley; Herculaneum (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restoration company is seeking Water Mitigation Technicians in Herculaneum, MO. In this role, you'll assist in the cleanup and restoration of properties affected by water, fire, smoke, and mold damage. Excellent customer service skills and the ability to work in a fast-paced environment are essential. The position offers competitive pay, health benefits, and opportunities for growth through training and certifications.

Benefits

Competitive payrate

Health benefits package (Medical, Vision & Dental)

Paid Time Off

Training and Industry Certifications provided

Qualifications

• Prior experience in a physical labor position preferred.
• Able to pass a background check.

Responsibilities

• Perform emergency response for water, fire, storm, and mold damage jobs.
• Document daily job progress in detail.
• Operate truck-mounted and portable water extraction units.

Skills

Customer Service Skills

Critical Thinking

Problem Solving

Multitasking

Attention to Detail

Teamwork

Education

Highschool Diploma/GED

Tools

Microsoft O365

Xactimate

Job Management Software (RMS)

Job description

Full Job Description

As the first major point of contact in assisting a customer’s needs; our Water Mitigation Technicians will provide the first line of defense for homes and businesses by supporting the cleanup and restoration of water, fire, smoke, sewage, and mold damaged property.

This position reports to the Mitigation Manager/Associates.

DUTIES AND RESPONSIBILITIES:

• Perform emergency response and ongoing work for water, fire, storm, and mold damage jobs according the IICRC standards of care.
• Work with Managers to evaluate new losses for scope of work to be performed.
• Evaluate all job sites for safety hazards and work in a safe manner, including wearing all necessary Personal Protective Equipment.
• Get work authorizations, certificate of satisfaction, and necessary documents signed on all jobs.
• Document daily job progress in detail in Paul Davis’s suit of job management software.
• Take and document moisture readings.
• Place and operate drying equipment based on IICRC standards of care.
• Operate truck mounted and portable water extraction units.
• Monitor, evaluate, and document daily drying progress in MICA or other required drying tracking software.
• Build containment according to the needs of each job and the IICRC standards of care.
• Perform demolition, when necessary, as part of the agreed scope of work, or when required by the IICRC standards of care.
• Participate in on-call rotation.
• Drive company vehicles stocked with appropriate equipment to each loss.
• Performs additional duties as assigned.

Minimum Job Requirements:

• Highschool Diploma/GED, or combination of experience (with required training)
• Prior Experience in a physical labor position preferred, but not necessary.
• Able to pass Background Check.

Knowledge, skills, and abilities required:

• Excellent Customer Service Skills.
• Ability to handle multiple projects and meet strict deadlines in a fast-paced environment.
• Responsive sense of urgency.
• Being tech savvy is a plus.
• Ability to prioritize business needs.
• Attention to detail. An ability to prioritize, work within deadlines, and maintain objectives.
• Self-motivated and driven.
• Must be a team player with strong collaboration skills.
• Strong customer service focus.
• Able to perform work under pressure.
• Critical thinking, problem solving & multitasking.
• Able to join on call rotation.

Working Conditions:

• Construction environment with exposure to extreme temperatures, dirt, dust, and fumes.
• Exposure to moderate noise levels.
• May require standing or walking for up to 8 hours per day.
• Must be able to walk up and down stairs and be able to climb ladders.
• Able to lift 50lbs.

Equipment Used:

• Microsoft O365 consisting of Word, Outlook, Excel, Teams, OneDrive, and other software applications include Xactimate, Symbility, Job Management Software (RMS), etc.
• Laptop, iPad/tablets, smartphones
• Basic hand tools, including hammer and prybar.
• Oscillating Multi-tools and blades
• Battery operated drill gun and screwdriver

Benefits

• Competitive payrate, with significant growth opportunity based on performance. Opportunity for quick advancement!
• Health benefits package: Medical (including Vision & Dental)
• Paid Time Off
• Training and Industry Certifications provided!

Location: Herculaneum, MO & surrounding areas

Paul Davis is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.