Mitigation Technician

RestoPros of Central Georgia; Greensboro (NC); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Production-based bonuses ($400-$1,000)

Opportunities for advancement

Paid time off

Paid training

Safety equipment provided

Job summary

RestoPros of Central Georgia is seeking a restoration technician to maintain a professional demeanor while serving homeowners with water damage. You will onboard clients, document processes, and coordinate with insurance adjusters.

The position is full-time, involves driving to triad-area sites from our Greensboro office, and requires safety-first performance, vehicle upkeep, and potential IICRC certification.

Qualifications

• High School Diploma or equivalent.
• Desire to join a positive and professional team.
• Growth Mindset.
• Ability to lift 50-75 lbs. frequently.
• Ability to climb a ladder.
• Ability to crawl in tight spaces.
• Fluent in English.
• Can work nights, weekends, and overtime if needed.
• A valid driver’s license with a clean record.
• Must pass pre-employment drug screen and background check
• One year of experience as a technician in the restoration industry.

Responsibilities

• Always present yourself in a professional and courteous demeanor.
• Provide exceptional service to homeowners with various types of water damage.
• Drive company vehicles within the Triad area up to 90 minutes from Greensboro office.
• Work diligently, efficiently, and safely following IICRC standards.
• Be willing to study and become IICRC certified.
• Document onboarding and offboarding processes accurately.
• Respond to emergencies with professional and efficient service.
• Communicate scope of work and status to insurance adjusters and agents.
• Perform detailed assessments to determine scope of work.
• Maintain safe environment and observe PPE and industry standards.
• Join on-call schedule for emergency services after hours.
• Monitor and document jobs and equipment status.

Skills

Positive attitude

Growth mindset

Fluent in English

Ability to lift 50-75 lbs

Ladder climbing

Crawl in tight spaces

On-call availability

Education

High School Diploma or equivalent

Job description

Full job description

In this role, you will maintain a professional and courteous demeanor while working efficiently and safely in accordance with industry standards. As face of the company, you are expected roleplay excellence in customer service interactions, guide customers through onboarding and work authorization, and communicate expectations.

Responsibilities

• Always present yourself in a professional and courteous demeanor.
• Provide exceptional service to homeowners with various types of water damage, including water leaks from a toilet overflow, cracked shower pan, appliance leaks, HVAC leaks, frozen pipes, or any other water damage.
• Drive company vehicles across the entire Triad area, including Greensboro, Winston Salem, High Point, Burlington, Asheboro, Lexington, and more. Be prepared to drive up to 90 minutes from our local office in Greensboro: 107 Creek Ridge Road Suite B.
• Work diligently, efficiently, and safely, adhering to IICRC industry standards.
• Willingness to study and become IICRC certified.
• Keep the work vehicle neat, tidy, fully stocked, and observe all traffic rules and regulations.
• Serve as the initial point of contact for new potential clients on-site.
• Provide complete and accurate documentation for both client onboarding and offboarding processes.
• Respond to emergencies to those in times of need to provide professional and efficient service.
• Be sympathetic towards clients in stressful situations.
• Provide excellent customer service by communicating openly with clients on the situation at hand, our processes, and our recommendations.
• Capable of communicating scope of work and affected or damaged materials to insurance adjusters and agents.
• Perform a detailed assessment of affected and damaged materials to determine scope of work.
• Communicate with your direct supervisor on the status of jobs.
• Be available to join on call schedule to provide emergency services during afterhours.
• Use good judgement to conduct appropriate mitigation and cleanup of affected materials and areas in accordance with industry standards.
• Follow instructions given by direct supervisor to help conduct appropriate mitigation and cleanup of affected materials and areas according to industry standards.
• Maintain a safe environment and don proper PPE set by industry standards.
• Set up equipment according to the instructions of your direct supervisor and industry standards.
• Thoroughly document all mitigation efforts to ensure accurate billing.
• Monitor and document jobs and equipment status, ensuring compliance with industry standards.
• Assist in warehousing and facility related tasks when necessary.

Requirements

• High School Diploma or equivalent
• Desire to join a positive and professional team.
• Growth Mindset.
• Ability to lift 50-75 lbs. frequently.
• Ability to climb a ladder.
• Ability to crawl in tight spaces.
• Fluent in English.
• Can work nights, weekends, and overtime if needed.
• A valid driver’s license with a clean record.
• Must pass pre-employment drug screen and background check
• One year of experience as a technician in the restoration industry.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour plus bonus

Expected hours: No more than 60 per week

Benefits

• Production-based bonuses ($400-$1,000/mo)
• Opportunities for advancement
• Paid time off
• Paid training
• Safety equipment provided

Schedule

• On call

Supplemental Pay

• Bonus opportunities
• Overtime pay

People with a criminal record are encouraged to apply

Work Location: In person