Mitigation/Restoration Supervisor

United Property Restoration Services; Middlefield (CT); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement matching

Holiday & paid time off

Referral program

Cell phone allowance

Certification opportunities

Job summary

United Property Restoration Services is seeking a Mitigation Restoration Supervisor to lead field operations on residential loss projects. You will oversee daily execution, manage crews and subcontractors, and serve as the primary contact for insured clients, ensuring safety, quality, and timely completion.

The role emphasizes estimating, customer communication, and on-call emergency coverage, with opportunities for certification and career growth within a strong team culture.

Qualifications

• High school diploma or GED required with 2–4 years restoration experience or equivalent.
• Ability to write routine reports and speak effectively before groups.

Responsibilities

• Supervise Mitigation Restoration Technicians and subcontractors.
• Oversee site safety, work quality and production standards.
• Deploy and monitor restoration equipment; interpret project scopes.

Skills

Team leadership

Project management

Site safety

Client communication

Data entry

Education

High school diploma / GED

2–4 years restoration experience

Tools

PSA software

Encircle

MS Office

Job description

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a Mitigation Restoration Supervisor to join our team. United Property Restoration Services is committed to our CARE AT WORK philosophy providing our customers the expertise needed to recover and rebuild their property. Our company prides itself on our strong company culture and team dynamic.

The Mitigation Restoration Supervisor drives our field operations to deliver exceptional service to our clients. In this dynamic role, you will oversee daily project execution, manage field crews and subcontractors, and serve as the primary point of contact for our customers. From initial estimation to final project delivery, you will ensure safety, quality, and efficiency on every job site.

Responsibilities

• Team Leadership: Supervise, direct, and evaluate the performance of Mitigation Restoration Technicians and subcontractors.
• Operations Management: Oversee site safety, work quality, and production standards throughout the lifecycle of each project.
• Technical Execution: Deploy, monitor, and remove restoration equipment; interpret project scopes to facilitate timely completions.
• Data & Analytics: Calculate psychometric and moisture readings, track equipment usage, and manage data entry within PSA and Encircle software.
• Client Relations: Communicate project updates directly with the insured (homeowners/business owners), providing clarity and peace of mind.
• Estimating & Sales: Formulate accurate project estimates and communicate the value of our specialized services to potential clients.
• Emergency Response: Participate in an on-call rotation to provide critical emergency services during nights, weekends, and holidays.

Requirements

• High school diploma/GED with 2–4 years of related restoration experience and/or training (or an equivalent combination of education and experience).
• Ability to write routine reports/correspondence and speak effectively before groups of customers or team members.
• Ability to calculate figures such as proportions, percentages, area, volume, and apply basic algebra and geometry concepts.
• Strong common-sense reasoning to execute written or oral instructions and resolve variable, real-world field issues.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning industry-specific software.

Required Certifications & Licenses

• Valid Driver’s License (Required).
• Fire and Smoke Restoration Technician (FSRT).
• Odor Control Technician (OCT).
• Leather / Hard Surface Cleaning.
• Carpet and Upholstery Cleaning.
• Ozone, Chemical, and other specialty certifications.

Compensation

• Competitive hourly wage and overtime pay
• health insurance
• retirement matching program
• holiday and paid time off
• referral program
• cell phone allowance
• opportunities for certification and career advancement.