Mitigation/Restoration Supervisor

United Cleaning & Restoration LLC; Middlefield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

United Property Restoration Services in Connecticut seeks a Mitigation Restoration Supervisor to lead field operations, supervise technicians and subcontractors, and ensure safety, quality, and efficiency on every project. You will oversee estimating, data collection with PSA/Encircle, customer communications, and on-call emergency response rotations, guiding projects from initial scope to delivery.

Strong written and verbal communication, ability to prepare routine reports, and proficiency with

Qualifications

• High school diploma or GED with restoration experience.
• Ability to write routine reports and present to groups.
• Strong math skills for estimates and project scopes.
• Ability to resolve field issues with practical reasoning.
• Proficient in Microsoft Office; familiar with industry software.

Responsibilities

• Lead Mitigation Restoration Technicians and subcontractors.
• Oversee site safety, quality, and production standards.
• Deploy and monitor restoration equipment; interpret project scopes.
• Track equipment usage and data in PSA and Encircle systems.
• Communicate project updates directly to homeowners or business owners.
• Prepare accurate project estimates and communicate value.
• participate in on-call emergency services as needed.

Skills

Team Leadership

Operations Mgmt

Technical Execution

Data & Analytics

Client Relations

Estimating & Sales

Emergency Response

Education

High School Diploma/GED

Driver's License

FSRT Certification

OCT Certification

Leather/Hard Surface Cleaning

Carpet & Upholstery Cleaning

Job description

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a Mitigation Restoration Supervisor to join our team. United Property Restoration Services is committed to our CARE AT WORK philosophy providing our customers the expertise needed to recover and rebuild their property. Our company prides itself on our strong company culture and team dynamic.

The Mitigation Restoration Supervisor drives our field operations to deliver exceptional service to our clients. In this dynamic role, you will oversee daily project execution, manage field crews and subcontractors, and serve as the primary point of contact for our customers. From initial estimation to final project delivery, you will ensure safety, quality, and efficiency on every job site.

Responsibilities:

• Team Leadership: Supervise, direct, and evaluate the performance of Mitigation Restoration Technicians and subcontractors.
• Operations Management: Oversee site safety, work quality, and production standards throughout the lifecycle of each project.
• Technical Execution: Deploy, monitor, and remove restoration equipment; interpret project scopes to facilitate timely completions.
• Data & Analytics: Calculate psychometric and moisture readings, track equipment usage, and manage data entry within PSA and Encircle software.
• Client Relations: Communicate project updates directly with the insured (homeowners/business owners), providing clarity and peace of mind.
• Estimating & Sales: Formulate accurate project estimates and communicate the value of our specialized services to potential clients.
• Emergency Response: Participate in an on-call rotation to provide critical emergency services during nights, weekends, and holidays.

Requirements:

• High school diploma/GED with 2–4 years of related restoration experience and/or training (or an equivalent combination of education and experience).
• Ability to write routine reports/correspondence and speak effectively before groups of customers or team members.
• Ability to calculate figures such as proportions, percentages, area, volume, and apply basic algebra and geometry concepts.
• Strong common-sense reasoning to execute written or oral instructions and resolve variable, real-world field issues.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning industry-specific software.

Required Certifications & Licenses:

• Valid Driver’s License (Required)
• Fire and Smoke Restoration Technician (FSRT)
• Odor Control Technician (OCT)
• Leather / Hard Surface Cleaning
• Carpet and Upholstery Cleaning